Verizon Issues $20 Credits After Network Outage Disrupts Service
Verizon Communications Inc. is offering $20 account credits to customers affected by Wednesday's network outage, a rare concession for the telecom giant. The credits—automatically applied to eligible accounts—represent several days of average service and can be redeemed via the myVerizon app.
Business customers will receive separate communications regarding compensation. In an unusually candid statement, Verizon acknowledged failing to meet its "standard of excellence" during the disruption that left thousands without call or text capabilities for hours.
The company advises users still experiencing connectivity issues to restart devices. This outage comes as telecom providers face increasing scrutiny over network reliability amid growing dependence on mobile infrastructure.
